Frequently Asked Questions: Fast Answers to Important Questions
Your questions are important, so the Fresh Sweeps team is ready to answer them. Take a look at some of the questions below – organized by topic – to help you learn how to improve the comfort, safety and security of your home.
Fresh Sweeps General Questions
Q. Am I guaranteed whatever specific time I want for a service call?
A. Fresh Sweeps tries to book you for the specific time you want. If the location isn’t open at that time or is already sweeping for someone, we’ll do our best to find the next best time for you. Once the appointment is secured, count on your local Fresh Sweeps technician to arrive on time and ready to inspect, clean, or repair based upon the services you’ve selected.
Q. Do you offer any deals or discounts?
A. Fresh Sweeps is on a mission to improve the comfort, safety and security of homes and businesses across the United States. You can often find deals for your local Fresh Sweeps team on our Facebook pages, on coupon mailers, or on our Online Scheduler.
Q. Can I trust the local Fresh Sweeps technicians?
A. Becoming part of the Fresh Sweeps family of service providers is a serious matter for a business owner. Their significant investment in living up to a higher standard of behavior and technical performance means that Fresh Sweep technicians must excel. The addition of training and certification standards pushes them to even higher levels of performance in your home. Each technician is a Certified Chimney Professional.
Q. What’s included in the 30-Day Callback Guarantee?
A. When a Fresh Sweeps technician agrees to help a homeowner, there is a commitment to a high standard of excellence. If the work performed doesn’t solve the problem, a return visit can be scheduled that offers a no-cost way to ensure that service was performed properly. This 30-Day Callback Guarantee covers any services we performed.
