Customer-First Focus: The Who Is You
As responsible business people, the Fresh Sweeps organization wants to ensure all customers have a top-notch experience. That is why all technicians are held to high standards and required to undergo thorough training and certification.
But the highest standard is the one customers have as homeowners and property managers. Did Fresh Sweeps improve the health, comfort, safety and security of people and places through timely chimney sweeping, air duct cleaning, dryer vent cleaning and animal removal? Was their investment protected, or even improved, in the process?
It is easy for a service provider, small or large, to claim they are dedicated to customer satisfaction. In reality, how they behave is a better demonstration of what they believe: Actions do speak louder than words. And that’s even truer when the well-being of people and property are on the line.
The Fresh Sweeps “Top Nine”
- A TRACK RECORD OF IN-HOME EXCELLENCE as the Fresh Sweeps business was founded by the same team behind Oxi Fresh Carpet Cleaning. With tens of thousands of positive reviews over more than a decade, Oxi Fresh is a demonstrated – and documented – leader in customer satisfaction.
- A COMPANY BUILT ON NATIONAL STANDARDS with all technicians required to become Certified Chimney Professionals. Any technicians cleaning air ducts must also become Air Systems Cleaning Specialists, per the standards of the National Air Duct Cleaners Association (NADCA).
- A CUSTOMER-CENTERED SCHEDULING SYSTEM rooted in a belief that convenience is an important part of the service offering. Instead of the “window scheduling” prevalent among most contractors, Fresh Sweeps adheres to dedicated appointments. For dates and times that you’ve indicated will work in your busy life.
- A COMMITMENT TO SPECIALIZATION means Fresh Sweeps focuses on important residential and commercial systems that benefit from chimney sweeping, air duct cleaning, dryer vent cleaning and humane animal removal. In every case, heated or cooled air is moving inside and outside the home. And occupant comfort and health are affected in the process.
- AN UNDERSTANDING OF LOCAL CONDITIONS that includes codes, statutes, common practices and regional building methods. This allows Fresh Sweeps to field a team of knowledgeable, insured technicians who carry local knowledge. This not only applies to how heating and cooling is done, but what types of wildlife intrusions are most likely.
- A PROMISE OF ON-SITE ETIQUETTE from where service vehicles are parked to leaving the property in good order after service is completed. Its no wonder that Fresh Sweeps is a leader in chimney sweeping, air duct cleaning, dryer vent cleaning and animal removal, based upon elevated standards of conduct and cleanliness alone. People and property are protected as noise and inconvenience are kept to a bare minimum.
- A PROBLEM-SOLVING APPROACH to go well beyond regular cleaning and maintenance. That’s because high-use and seasonal fireplace, heating appliance, chimney and HVAC systems frequently age and deteriorate over time. No matter how well built, the accumulation of dust, debris and chemical compounds affect critical components such as chimney dampers, and dryer vents.
- AN EYE ON THE UNSEEN is where the safety and security of occupants, guests and pets becomes even more critical. Carbon monoxide along with nitrogen oxide and dioxide contained in chimney flue gases can flow back into the living space. None are visible, but all are dangers that Fresh Sweeps can help address.
- A SOCIAL MEDIA RATING SYSTEM, with plenty of room for customer commentary, is a very public way to demonstrate a customer-first focus. This is a place to learn more about Fresh Sweeps chimney sweeping, air duct cleaning and dryer vent cleaning services and their effectiveness even before scheduling an on-site visit.
PUT THESE NINE – AND MORE – TO WORK FOR YOU by calling or going online to schedule Fresh Sweeps services at a time that fits your schedule.