“Behind every great company is a great team, and my job is to help our team thrive. I’m proud to work with some of the best people in the business, guiding them through key projects and making calls designed to both strengthen my coworkers and help Fresh Sweeps expand. It’s a lot of responsibility, but I’m glad to have it.”
When Kris Antolak started with Fresh Sweeps’ sister brand, Oxi Fresh Carpet Cleaning, he was in their call center. Within a few years, though, he had graduated from answering calls to running the whole operation. From there, he took over franchise sales and oversaw a period of strong growth. After that, Kris became the company’s vice president.
And now that Fresh Sweeps is here, Kris is bringing all of that knowledge and skill to bear. “I couldn’t be more excited to lead the team that’s introducing Fresh Sweeps to people across the United States,” said Mr. Antolak, “Where Oxi Fresh was focused on improving the cleanliness of homes while maximizing customer convenience, Fresh Sweeps can help with a far more pressing matter – safety. Of course,” he added, “we’ll also still be offering customers all the convenience they’ve come to expect.”
“What’s more,” he continued, “we’re excited to give our new Fresh Sweeps locations access to all the amazing business tools we developed at Oxi Fresh. This enormous advantage can help them seize the future when it comes to their chimney sweep, dryer vent cleaning, and air duct cleaning businesses.”
Leading the Team Building the World’s Best Chimney Sweep Business
Kris is bringing a lot of experience and successes to the table for Fresh Sweeps. Let’s take a look at just two projects he helped guide with Oxi Fresh, projects that the Fresh Sweeps brand will also directly benefit from.
The Scheduling Center: The call center Kris started his career in wasn’t the one he left. During his tenure directly managing the representatives, he dramatically improved call times, customer satisfaction, and booking rates. When he was promoted to a different position, Kris still leant his expertise and skill as the team continued to refine “the heart of the business.”
Fresh Sweep customers will also experience all the advantages of this amazing service. Have a question? Need help booking an appointment? Want to reschedule? We have a team of friendly, knowledgeable professionals standing by to help!
Fresh Sweeps locations also benefit. Rather than having to answer their own calls all day, they can focus on growing their businesses, confident that an expert team is taking care of their clients.
Customer Relationship Management Software: There’s a lot that has to happen when a job gets booked. Which technician does it go to? Are they available? How do you know that they didn’t get another job at the same time? Managing all these factors can be tricky – but not for Fresh Sweeps.
Our chimney sweep locations have access to a custom-built CRM, the development of which Mr. Antolak helped oversee. This software platform is live and online, ensuring all schedules are accurate and up-to-date at all times. It also performs a variety of important functions, from alerting technicians in the field of same day changes to automatically building marketing reports.
This software is ideal for our chimney sweep locations. It keeps them informed, makes managing the day-to-day of the business simple, and provides valuable insights into their location.
Busy at Work, Busy at Home
When not at work, Kris leads a busy life with his wife Jolene and their three kids, Brady, Brooke, and Bentley. From a full regime of school sports that Kris helps coach to trips to watch the Broncos play, there’s always something to do at the Antolak household!